PDA: Working Success
SMCCCD PDA 2023-24
Working Success series
Complete any 4 workshops to receive a Certificate of Completion. Trainings are offered on a first come, first served basis with a cap of 50 participants. Offered Fall 2023 & Spring 2024.
"Lots of opportunities for feedback and participation. I came away with a number of new ideas for how to set boundaries and re-purpose the gift of time we now have. [She] is a very dynamic presenter in a Zoom setting! " - participant
Building Bridges through Intercultural Communication
Trainer: Rae Ann | Date: Thursday, Jan 18.| Time: 12:00 – 1:00
As our Interactions with people from different cultural backgrounds increases, so does our need to ensure clear communication. In this interactive workshop, you will:
Key Outcomes:
Sharpen your own cultural perception and develop a broader understanding of others
Recognize and avoid intercultural communication misunderstandings
Practice skill-building exercises to improve your interactions with different cultures
Delivering an Impactful Presentation
Trainer: Andrew Patterson| Date: Friday, Jan 26. | Time: 11:00-12:00
Show up as your best self--and develop the confidence you need to deliver a powerful presentation for any situation. In this highly interaction session, you will learn how to:
Key Outcomes:
Become a more effective and inspiring communicator though vivid storytelling
Increase your confidence in speaking, from meetings to major presentations
Create a memorable impression
Move your audience to action
Strategies for Building Rapport
Trainer: Sonia Malek | Date: Thursday, Feb 8. | Time: 12:00 – 1:00
Relationships grow by building strong rapport with others. Positive connections at work can help you and those around you to be more productive--as well as happier and healthier! In this interactive workshop, you will learn how to:
Key Outcomes:
Be your authentic self; improve your self-awareness and identify your core strengths
Make small talk, ask appropriate questions, and display empathy and positivity
Build rapport by nurturing shared interests
Create stronger connections at work
Getting More Done: Organization Skills for the Overwhelmed
Trainer: Sonia Malek | Date: Friday, Feb 23.| Time: 11:00- 12:00
Are you overloaded with projects, email, and piles of files? If so, you are not alone. It’s time to take control. In this practical workshop, you’ll learn tips and techniques to get--and stay--organized. You will learn how to:
Key Outcomes:
Manage time and priorities
Manage space and “stuff”
Deal with information overload
Use communication strategies to handle procrastination, perfectionism, and interruptions
Delivering Effective Service to Students, Faculty, and Staff
Trainer: Jackie Welch | Date: Friday, Mar 1.| Time: 11:00- 12:00
In an increasingly competitive environment, service matters. Students, faculty, and staff cull information from websites and social media to decide if they want to join our campuses. What can we do to enhance our reputation for providing outstanding customer service? In this workshop, you will:
Key Outcomes:
Uncover barriers that create roadblocks for students, faculty, and staff
Identify small changes that could have a big impact
Practice communication techniques to optimize interactions
Develop a plan to improve specific services
"This was a very beneficial workshop especially considering these unprecedented times and working virtually. It was good to ask for advice and get it answered by the facilitator and other colleagues. I'm glad I'm not alone with some of the challenges I have been facing." - participant
Workshops are held in Zoom. New to Zoom? View Zoom for Beginners resources.
Professional development Academy Trainers
Jackie
Jackie Welch, CPCC
Jackie Welch, Certified Coach, Facilitator and Trainer has a diverse leadership background with 25+ years of corporate experience driving business results, embracing culture change, and working in collaboration with other teams to deliver exceptional customer satisfaction. She is an experienced workshop facilitator working with organizations to identify potential gaps and implement solutions. Jackie is also a member of the ICF (International Coaching Federation) and has also completed her required studies in Learning & Development in the area of Instructional Design and Delivery. Her Credentials consist of: DDI Certified Facilitator, Instructional Design, Certified Coach, CPCC and Minority Business Owner (MWBE).
Drew
Drew Patterson, M.B.A
Drew Patterson is an independent consultant, trainer, professor, and coach. He brings over a decade of sales success and many success stories working with small businesses and start-ups.
Drew helps companies connect from the inside, connect to their customers, and think differently. He is able to do this by leveraging his past sales success, teaching experience, and consulting for diverse clients.
Drew also draws upon his other life experiences when working with clients, including travel throughout Europe, Asia, ad North America. He is also an avid motorcyclist and cyclist, and believes that a work/live balance for business- people is achievable, enjoyable, and important for prolonged success.
Rae Ann
Rae Ann Ianniello, M.A.
Rae Ann Ianniello holds a Master’s degree in Communication, two teaching credentials, a certificate in Human Resources Management and a Master Trainer certificate from NUMMI (Toyota affiliate). She has served as the President of the HR Connection (a professional educational and networking group), and is a member of the American Society for Training & Development. Rae Ann has presented courses using several modalities including Instructor-led, hybrid, and online courses for a wide variety of organizations, including high-tech, start-ups, profits and non-profits, large and small businesses, and government agencies. A dynamic, hands-on instructor, she delivers in-depth training that is interactive, practical, and fun!