PDA: Working Success

SMCCCD PDA 2022-23


Working Success series

Complete any 4 workshops to receive a Certificate of Completion. Trainings are offered on a first come, first served basis with a cap of 50 participants. Offered Fall 2022 & Spring 2023.

"Lots of opportunities for feedback and participation. I came away with a number of new ideas for how to set boundaries and re-purpose the gift of time we now have. [She] is a very dynamic presenter in a Zoom setting! " - participant

Managing Time & Maximizing Energy

Trainer: Jackie Welch | Date: Friday, Aug 19.| Time: 11:00 – 12:00

Time is the one commodity that is not renewable--how can you use time wisely while maximizing your efficiency? Learn the secrets to self motivation and time management in this workshop.

Key Outcomes:

  • Prioritize the value and order of projects and tasks

  • Identify and eliminate time-wasters

  • Apply techniques to boost energy, focus, and productivity

Who Does What? Clarifying Roles and Expectations

Trainer: Jackie Welch | Date: Friday, Sept 16. | Time: 11:00 – 12:00

“Clarity is like casting light. Clarity allows us to see better and eases the path of understanding.” –Cyrus Panjvani

In today’s demanding environment, roles and processes are quickly changing—and team members are often unsure of what’s expected of them. “Role clarity” is critical for success. In this workshop, you will learn how to:

Key Outcomes:

  • Identify your key purpose and clarify job responsibilities

  • Assess how your role interacts with others

  • Approach your boss or team members with questions or concerns

  • Identify challenges, including level of authority and differences in processes or outcomes

  • Ensure communication about expectations, deadlines, and deliverables

Write Concisely and Edit Ruthlessly

Trainer: Rae Ann Ianniello | Date: Thursday, Oct 6. | Time: 12:00- 1:00

"The only kind of writing is rewriting."--Ernest Hemingway

After writing comes editing; how can you write more clearly and concisely? This course will help you to review your documents and eliminate repetition, negative language, and fluff. At the end of this interactive session, you will know how to:

Key Outcomes:

  • Write simply

  • Organize documents logically

  • Edit for clarity and meaning

  • Choose positive over negative phrases

  • Use writing tools and resources to enhance your credibility

What Would You Do? Managing Common Workplace Problems

Trainer: Sandy Benz | Date: Thursday, Oct 27.| Time: 11:00- 12:00*

Workplace Problems can lead to decreased performance, productivity, job satisfaction, as well as increased stress and staff turnover. In this highly interactive course, we’ll explore a variety of workplace problems and related solutions based on best practices and peer insights. This course will also include a takeaway that provides a standard approach to issue management.

Key Outcomes:

  • Explore workplace problems that impact most leaders and teams

  • Learn a standard process for addressing common yet difficult issues

  • Identify potential solutions to unique or complex problems

  • Create an action plan to begin applying key insights right away

Effective Presentation Skills

Trainer: Rae Ann Ianniello| Date: Thursday, Oct 27. | Time: 12:00-1:00

Do you want to present more confidently, gain and hold your audience’s attention, and leave a lasting impression? Learn simple strategies for presenting online or in-person in this practical, interactive session. You will learn how to:

Key Outcomes:

  • Overcome nervousness

  • Apply the 6-step formula for powerful presentations

  • Open and close with impact

  • Demonstrate effective delivery skills

"This was a very beneficial workshop especially considering these unprecedented times and working virtually. It was good to ask for advice and get it answered by the facilitator and other colleagues. I'm glad I'm not alone with some of the challenges I have been facing." - participant

Workshops are held in Zoom. New to Zoom? View Zoom for Beginners resources.

Professional development Academy Trainers

Jackie Welch


Jackie Welch, CPCC

Jackie Welch, Certified Coach, Facilitator and Trainer has a diverse leadership background with 25+ years of corporate experience driving business results, embracing culture change, and working in collaboration with other teams to deliver exceptional customer satisfaction. She is an experienced workshop facilitator working with organizations to identify potential gaps and implement solutions. Jackie is also a member of the ICF (International Coaching Federation) and has also completed her required studies in Learning & Development in the area of Instructional Design and Delivery. Her Credentials consist of: DDI Certified Facilitator, Instructional Design, Certified Coach, CPCC and Minority Business Owner (MWBE).


Sandy Benz

Sandy Benz is deeply passionate about the people side of organizational change — with expertise in leader and team development, employee engagement, change and transition management and emotional intelligence. Her 20-year career in organizational development has involved coaching, consulting and facilitating leaders to adjust one’s mindsets, behaviors and outcomes particularly in the areas of interpersonal dynamics.

Clients have described her approaches as engaging, proactive and results oriented. With a Master’s degree in Adult Education, Sandy is a Board Certified Coach (BCC), Certified Executive Coach (CEC), ProSci© Change Practitioner, Genos© Emotional Intelligence Practitioner and a Situational Mindsets© Facilitator.

Rae Ann Ianniello

Rae Ann

Rae Ann Ianniello, M.A.

Rae Ann Ianniello holds a Master’s degree in Communication, two teaching credentials, a certificate in Human Resources Management and a Master Trainer certificate from NUMMI (Toyota affiliate). She has served as the President of the HR Connection (a professional educational and networking group), and is a member of the American Society for Training & Development. Rae Ann has presented courses using several modalities including Instructor-led, hybrid, and online courses for a wide variety of organizations, including high-tech, start-ups, profits and non-profits, large and small businesses, and government agencies. A dynamic, hands-on instructor, she delivers in-depth training that is interactive, practical, and fun!

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